Terms & Conditions

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Terms & Conditions

These terms and conditions apply to the Ahilya Website located at www.ahilyajewels.com. Please read these terms and conditions carefully. BY USING THE SITE YOU AGREE TO ACCEPT THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the Ahilya Site, and constitute an agreement between you and Ahilya. Ahilya reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, at its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Information on our site

At Ahilya, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary. Our aim is to provide you with maximum information about the jewellery, so that you can make an informed decision to purchase.

Eligibility criteria

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act of 1872 are not eligible to use this Website. If your age is below 18, you are prohibited to use/purchase/contract from/with, this website. Those who choose to access this website from outside India are responsible for compliance with Indian local laws if and to the extent that local laws are applicable.

Site content

All content of the site. Ahilya's logo, all designs, text, graphics, images, information, data, audios, software and any other files that may be hosted on the website, or otherwise provided are the copyright of Ahilya , its licensees or principals These are protected by copyright patents, trademarks, intellectual property rights, and unfair competition laws. The Site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

Trademarks

Ahilya, the Ahilya logos, and any product or service name, or slogan contained in our Site are trademarks of Ahilya and its suppliers or licensors, and may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed, in whole or in part, in any way without the prior written permission of Ahilya or the applicable trademark holder. Meta tags or any other "hidden text" utilizing Ahilya" or any other name, trademark or product or service name of Ahilya may not be used without prior written permission. All other trademarks, registered trademarks, product names and Ahilya names or logos mentioned in our Site are the property of their respective owners.

Pricing and payment

Prices throughout the website are quoted in one of the following currencies: Indian Rupees (INR) and US Dollars (USD). Payment can only be accepted in these currencies. Prices include VAT (Value Added Tax).

For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country’s regulations, which will be billed separately to you by the courier company at the time of delivery.

If a product is purchased in India and is being shipped abroad, international shipping charges will be applicable. An insurance charge of 15% will also be charged on the MRP of the product.

If a product is purchased outside India and Ahilya has to ship it within India then shipping charges will not be applicable.

If a product is being purchased and shipped in India we offer a Cash On Delivery option which is limited to Rs. 5000 for Uttar Pradesh and upto 10,000 for rest of the India.

We offer shipping anywhere in India which includes free shipping across India on orders above Rs. 999. For orders less than Rs. 999 we have a fixed shipping fee of Rs 150.

Sales tax/vat

VAT in India is 1.2%, and our prices are inclusive of all the local taxes. For international orders, all countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.The dollar price is inclusive of the insurance amount

Online payment

All payments on www.ahilyajewels.com are securely processed. We accept most major credit and debit cards including Visa, MasterCard and American Express via CC Avenue. We will ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by e-mail if we are unable to complete your order.

Credit card details

You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card.

You further agree and undertake to provide the correct and valid credit card details to us.

Payment gateway, CC Avenue takes care of the security by capturing the credit card details and sending it directly to the bank. They use secure line and SSL. We as a merchant are not allowed to store any credit card information at our portal.

Your payment card will be debited for your order on the day we send you the formal order confirmation.

All products and information displayed on www.Ahilyajewels.com constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

Delivery schedule

A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.

Alternatively, you could go to "TRACK YOUR ORDER” section and determine the status of your order using your respective tracking number. For more details on shipping please refer to our shipping policy.

Your obligations:

  1. You have to provide true, accurate, current and complete information about yourself as prompted by Ahilya's registration form.
  2. To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Ahilya has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this User Agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
  3. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Ahilya for redelivery shall be claimed from you and you shall pay such cost.
  4. You will provide authentic and true information in all instances where such information is requested of you. Ahilya reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Ahilya has the right in its sole discretion to reject the registration and debar you from using the Services of www.ahilyajewels.com and or other affiliated websites without prior notice whatsoever.
  5. The address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. Before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

Restrictions

Ahilya reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Ahilya reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Site security

You are prohibited from violating or attempting to violate the security of this Website

  1. Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mail bombing" or "crashing."
  4. Sending unsolicited emails, including promotions and/or advertising of products or services.
  5. Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. Ahilya will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation by Ahilya

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.

We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Ahilya reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

Cancellation and changes by customers

If you wish to cancel or modify your order, please send an email to info@Ahilyajewels.com. We will make every effort to accommodate your request. However, once an order has been dispatched, we will not cancel or modify your order. Once you have received your order, if it is an incorrect product or found to be damaged please contact us within 48 hours of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by Ahilya`s and accept Ahilya decision regarding the cancellation.

Sizing

Dimensions displayed on the Ahilya website are noted in centimeters. While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Please choose your ring and bangle size carefully.

Gift Card

  • Gift card is not a cash card. This card is not redeemable for cash and credit
  • Gift Card will expire in 6 months from the date of Issue.
  • All returns/refund are subject to exchange and return policy.
  • ahilyajewels.com reserves the right to amend the terms and conditions of Gift Card at any time and to take appropriate action, including the cancellation of the card, at its discretion, it deem such as action necessary.

Contact information

If you have any questions or comments about these terms of use or the site, please contact us at info@ahilyajewels.com or call (+91) 022-3061 7872/ (+91) 9699 458585.

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