Shipping Policy | Ahilya Jewels

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SHIPPING INFORMATION

Shipping worldwide

We ship worldwide. Register with us to receive updates on shipping, promotions and other related information.

Delivery method

Orders within India and abroad are shipped and delivered within 10 business days (9am-5pm, Monday to Saturday). Delivery time may exceed depending on the locations.

Shipping charges:

For Indian Customers Product Prices displayed are inclusive of all taxes and duties. For orders shipped within India, prices are inclusive of 1.2% VAT. We offer shipping anywhere in India which includes free shipping across India on orders above Rs. 999. For orders less than Rs. 999, we have a fixed shipping fee of Rs 150.

For International Customers All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.For international orders and deliveries, shipping charges have to be borne by the customer and he is also liable to pay additional customs, duties, taxes, or any other expenses that relate to the country’s regulations. In our checkout page we will only mention the courier costs to an international destination. Any other costs (customs, duties, taxes) will be over and above the same.The dollar price is inclusive of the insurance amount .

Important shipping information:

Order cut-off times

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 7-10 working days with the exception of Indian public holidays where it may take up to 14 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

Redirect orders

We are unable to redirect orders once the products have been dispatched. All orders require a signature and proof of ID upon receipt of order.

Shipping to multiple addresses

Currently each product can be shipped only to a single destination address. If you wish to ship the products to different addresses, you will need to place separate orders.

Delivery time

We make our best efforts to deliver each item in your order within 10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer to ship the order as we may have to produce/procure it.

Sold out products you may want

In case of sold out products you can choose an option of show interest and we will notify you once the product is back in stock. It generally takes 4 weeks to produce a sold out item as they are hand crafted. You place your order with us once the product is back in stock and we will deliver the products within 10 working days. In case we are stocked out, we will notify you and produce a fresh piece after confirming it with you over the mail/phone. In case you don’t wish to wait we will refund your money.

If over 10 days

In the unlikely event that we are not able to deliver your complete order within 10 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

Packaging is tampered

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91)022-30617793/872  or email us at info@ahilyajewels.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest. If however, after taking receipt of the delivery if you observe packaging is tampered or damaged, we will be unable to replace the same.

Signature and proof of id

All shipments require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo ID proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then the same person will have to signas well as give their photo ID as evidence of delivery.

Returns & exchange

We do not provide reverse pickup service. You will have to pack the parcel and send it to us. Before you return an Ahilya product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product or there is a manufacturing defect. In any such cases you may return the product by packing it properly using a bubble wrap so that there is no further damage to the product in transit. You need to place all the collaterals (authenticity card and care card) in the parcel same way as you received. 

Replacements or refunds will be done in the following case:

In case of domestic delivery

  • Manufacturing defect.
  • Packages lost in transit.
  • In case Ahilya discovers that a wrong item has been shipped to you.

Four steps to making a return for domestic clients

  1. Please inform us within 5 days of receipt of order. You must email info@ahilyajewels.com to notify us.
  2. Before you send us back the damaged/incorrect product to us you are required to send us a photograph of the product, then, it is up to the discretion of the Ahilya QC team to decide whether product is approved for return.
  3. Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you. You need to pack the parcel properly using bubble wrap with the invoice and other collaterals (authenticity card and care card).
  4. On receiving the product, if we find that the product is in a different condition than it was sent in, including but not limited to damage, we maintain the right to refusal of exchange or refund.
  5. Once our QC teams authorizes the return, Ahilya will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery. Refunds will only be made after we have received the shipment.

In case of International delivery:

Customers will have to bear the shipping cost even if there is any manufacturing defect.

 Replacements and refunds will only be provided under following cases:

  • Packages lost in transit.
  • In case Ahilya discovers that a wrong item has been shipped to you.

Four steps to making a return for international clients

1. Please inform us within 48 hours of receipt of order. You must email info@ahilyajewels.com to notify us.

2. Before you send us back the damaged/incorrect product to us you are required to send us a photograph of the product, then, it is up to the discretion of the Ahilya QC team to decide whether product is approved for return.

3. Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you. You need to pack the parcel properly using bubble wrap with the invoice and other collaterals(authenticity card and care card).

4. Ahilya will refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery. Refunds will only be made after we have received the shipment.

We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.

No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our courier agencies you will be given partial refund for the order that you have placed with us (you will have to bear the shipping costs).
  • If the package is refused by recipient, partial refund will be given (you will have to bear the shipping costs).
  • Sizing issues. Please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor color and design variation(s). All products are handcrafted with precious and semi-precious stones so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.

Cancellation by Ahilya

There may be certain orders that we are unable to accept. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled includes limitations on quantities available for purchase, inaccuracies or errors in product or pricing information or problems identified by our credit department. We may also require additional information or verifications before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled and you have already made the payment, the amount will be reverted back in your card account.

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