Shipping Information
SHIPPING WORLDWIDE
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and other related information.
DELIVERY METHOD
Orders within India and abroad are shipped and delivered within 10 business days
(9am-5pm, Monday to Saturday). Delivery time may exceed depending on the
locations.
SHIPPING CHARGES
We offer free shipping within India, on all orders. For orders shipped within India,
prices are inclusive of 1% VAT.
For international orders and deliveries, shipping charges have to be borne by the
customer and he is liable to pay additional customs, duties, taxes, or any other
expenses that relate to the country’s regulations.
IMPORTANT SHIPPING INFORMATION
Order cut-off times are provided as guidelines only, and do not take into account
possible delays caused by payment authorization. We aim to dispatch all orders
within 7-10 working days with the exception of Indian public holidays where it
may take up to 14 days. Estimated delivery times are to be used as a guide only
and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and
unavoidable circumstances.
We are unable to redirect orders once the products have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you
wish to ship products to different addresses, you shall need to place multiple
orders.
We make our best efforts to deliver each item in your order within 10 working
days of your placing the order, inclusive of processing time. However, in some
cases, we may take longer, to ship the order as we may have to produce/procure
it.
In the unlikely event that we are not able to deliver your complete order within
10 working days, you can request us to cancel the remaining unshipped parts of
the order. In such cases, your payment against the unshipped part of the order
shall be refunded; in the manner you have made the payment.
To ensure that your order reaches you in the fastest time and in good condition,
we only ship through reputed courier agencies which are fully insured.
While we shall endeavor to ship all items in your order together, this may not
always be possible due to product characteristics, or availability.
If you believe that the packaging is tampered with or damaged, before accepting
delivery of the goods, please refuse to take delivery of the package, and call our
help desk (+91) 022-30617793/872 or email us at [email protected]
mentioning your order reference number. We shall try our best to ensure that a
replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID
confirmation from the recipient.
PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo
id proofs handy for receiving the delivery.
Pan card
Driving License
Passport
Voters card
Our customer service may contact you for additional information if required.
INSURANCE
Ahilya insures each order from the time it is in transit until it is delivered to you.
We require a signature and proof of ID for any goods delivered, at which point
responsibility for your purchased goods passes to you. If you have specified a
recipient other than yourself for delivery purposes (for example as a gift) then you
accept a signature by them as well as their photo ID as evidence of delivery.
RETURNS & EXCHANGE
Before you return an Ahilya product, please take a moment to understand how
our products are made. All our products are handcrafted by traditional craftsmen,
resulting in each product being unique and slightly different from each other. The
stones therefore may vary slightly. All our products go through quality control
before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or
you have received the incorrect product. In case your order is damaged in transit
or you have received the wrong product, you may return them exactly the way in
which they were received (unworn, with original packaging).
4 STEPS TO MAKING A RETURN
1. Please inform us within 48 hours of receipt of order. You must
email [email protected].com to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us
you are required to send us a photograph of the product, then, it is up to the
discretion of the Ahilya QC team to decide whether product is approved for
return.
3. Once we have received an e-mail notifying us of your concern with the product
image and our Quality Control team has authorized the return we will inform
you and our courier personnel will come to pick up the packed parcel and bring
it back to us. You need to pack the parcel and hand it over to the courier
personnel with the invoice.
4. Ahilya will replace the items free of charge if possible or issue a refund for the
cost of goods to the credit/debit card used for online shopping. We will refund
the purchase price of the jewellery. Refunds will only be made after we have
received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any
returns that we were not notified about first.
As the charge to your credit card/account would have already been done online
at the time you made the purchase and authorized the payment we will provide a
refund to your account via the respective payment gateway if applicable as per
the situations given below.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
Manufacturing defect.
Packages lost in transit.
In case Ahilya discovers that a wrong item has been shipped to you.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by our courier agencies.
Package refused by recipient.
Sizing issues. Please review our size guides carefully before making your
purchase.
Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted with
precious and semi-precious stones so there may be some variation from
the photographs on our website.
If the jewellery is not faulty or damaged.