SHIPPING WORLDWIDE

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and other related information.

DELIVERY METHOD

Orders within India and abroad are shipped and delivered within 10 business days

(9am-5pm, Monday to Saturday). Delivery time may exceed depending on the

locations.

SHIPPING CHARGES

We offer free shipping within India, on all orders. For orders shipped within India,

prices are inclusive of 1% VAT.

For international orders and deliveries, shipping charges have to be borne by the

customer and he is liable to pay additional customs, duties, taxes, or any other

expenses that relate to the country’s regulations.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account

possible delays caused by payment authorization. We aim to dispatch all orders

within 7-10 working days with the exception of Indian public holidays where it

may take up to 14 days. Estimated delivery times are to be used as a guide only

and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and

unavoidable circumstances.

We are unable to redirect orders once the products have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you

wish to ship products to different addresses, you shall need to place multiple

orders.

We make our best efforts to deliver each item in your order within 10 working

days of your placing the order, inclusive of processing time. However, in some

cases, we may take longer, to ship the order as we may have to produce/procure

it.

In the unlikely event that we are not able to deliver your complete order within

10 working days, you can request us to cancel the remaining unshipped parts of

the order. In such cases, your payment against the unshipped part of the order

shall be refunded; in the manner you have made the payment.

To ensure that your order reaches you in the fastest time and in good condition,

we only ship through reputed courier agencies which are fully insured.

While we shall endeavor to ship all items in your order together, this may not

always be possible due to product characteristics, or availability.

If you believe that the packaging is tampered with or damaged, before accepting

delivery of the goods, please refuse to take delivery of the package, and call our

help desk (+91) 022-30617793/872 or email us at [email protected]

mentioning your order reference number. We shall try our best to ensure that a

replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID

confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo

id proofs handy for receiving the delivery.

 Pan card

 Driving License

 Passport

 Voters card

Our customer service may contact you for additional information if required.

 

INSURANCE

Ahilya insures each order from the time it is in transit until it is delivered to you.

We require a signature and proof of ID for any goods delivered, at which point

responsibility for your purchased goods passes to you. If you have specified a

recipient other than yourself for delivery purposes (for example as a gift) then you

accept a signature by them as well as their photo ID as evidence of delivery.

RETURNS & EXCHANGE

Before you return an Ahilya product, please take a moment to understand how

our products are made. All our products are handcrafted by traditional craftsmen,

resulting in each product being unique and slightly different from each other. The

stones therefore may vary slightly. All our products go through quality control

before shipping.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or

you have received the incorrect product. In case your order is damaged in transit

or you have received the wrong product, you may return them exactly the way in

which they were received (unworn, with original packaging).

4 STEPS TO MAKING A RETURN

1. Please inform us within 48 hours of receipt of order. You must

email [email protected].com to notify us.

2. Before we arrange for your damaged/incorrect product to be returned to us

you are required to send us a photograph of the product, then, it is up to the

discretion of the Ahilya QC team to decide whether product is approved for

return.

3. Once we have received an e-mail notifying us of your concern with the product

image and our Quality Control team has authorized the return we will inform

you and our courier personnel will come to pick up the packed parcel and bring

it back to us. You need to pack the parcel and hand it over to the courier

personnel with the invoice.

4. Ahilya will replace the items free of charge if possible or issue a refund for the

cost of goods to the credit/debit card used for online shopping. We will refund

the purchase price of the jewellery. Refunds will only be made after we have

received the shipment in its original packaging.

We are not responsible for lost or damaged packages. We are not liable for any

returns that we were not notified about first.

As the charge to your credit card/account would have already been done online

at the time you made the purchase and authorized the payment we will provide a

refund to your account via the respective payment gateway if applicable as per

the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

 Manufacturing defect.

 Packages lost in transit.

 In case Ahilya discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

 Incorrect or outdated delivery address.

 Incorrect address format including any form of a PO Box address.

 After 3 failed delivery attempts by our courier agencies.

 Package refused by recipient.

 Sizing issues. Please review our size guides carefully before making your

purchase.

 Products returned in a used or damaged condition.

 Minor color and design variation(s). All products are handcrafted with

precious and semi-precious stones so there may be some variation from

the photographs on our website.

 If the jewellery is not faulty or damaged.